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Posts Tagged ‘Baey Yam Keng’

Sounds and silence

In News Reports, Society, Writing on September 7, 2014 at 6:49 am

The Prime Minister said something a couple of weeks ago which I think we should heed. He said that the Internet, far from leading to a great convergence on universal truth, has led to divisions of all kinds. People seem to think they have grasped the “truth’’ with the emergence of groups that are completely antithetic to each other. “We have to make sure we don’t get seduced by the delusion that we know everything, that what we know is the truth and that we are the sole possessors, and therefore we will fight it out to the very end.’’ It leads to a fractured society, he said.

He doesn’t think human society was designed with the Internet age in mind, like the good ole days with information lags and time lapses to let stuff sink in before coming to a considered and wise consensus. “But today, all of that is telescoped and the splash goes out tonight, and tomorrow morning, everyone knows the answer, which may be the wrong answer.’’ Far from having a faster circuit, we have a “collective short circuit’’, he added.

ST followed it up with a Pew survey report which talks about how people online tend to keep quiet when they think they have a minority view. Yesterday, it followed up with a major spread on whether the same “spiral of silence’’ applied to Singapore. The Anton Casey and Amy Cheong cases were brought up as examples of online vitriol, with moderate voices only emerging when the din has died down. The ease of the “sound bite’’ online with no need to substantiate views makes it impossible to have a good conversation, you have experts saying.

I agree somewhat.

I have watched different groups emerge online and those who push a line or agenda regardless of the topic at hand. If you watch the many conversations closely, you get an idea of who are among the like-minded and who sticks together, whether friends or not. The various Facebook groups which are agenda-based don’t help. They start off by promoting a cause which gets hijacked by immoderate elements who are countered by yet other immoderate elements. Hence, this wonderful term: polarisation.  

It’s the word of the day, week, month and maybe even year given the way people are agonising over east being east, west is west and never the twain shall meet.

Here in Singapore, I think we’re still novice navigators of the free speech space. It wasn’t too long ago, you know, that rules were relaxed for rallies at Hong Lim Park and you don’t need a public entertainment licence for indoor events. It used to be that you can’t even use a loud hailer at Speakers’ Corner and it was the police, not the parks or performance authorities who monitored your events. The internet hastened the pace of liberalisation and the flowering of views everywhere, yes. But here, it meant liberation of a different kind. Suddenly, it seemed the shackles were off and we don’t quite know how to use the new-found freedom.  So there’s a torrent of voices, a cacophony, so loud that it intimidates those who want to say something not quite “mainstream’’ – or rather, fits with what the supposedly online mainstream is saying.

I have been asked many times if it’s possible to bridge the different groups or bring a level of reason to discussions on the Internet. I reply that there are probably plenty of reasonable people on the Internet, those who watch and don’t post a word because they’re scared that they’re being watched. They’re scared that they will be called to account for their views and can’t answer rationally – all “gut instinct’’ you know. They worry that the more articulate will out-talk them and make them feel small. Worse, being called names and feeling bullied. They think of Anton Casey and Amy Cheong. They’re not like them at all, but what if….?

I call them the internet spectators. Funny that the climate of fear that people perceived as emanating from the authorities has become a climate of fear of fellow netizens.

There are probably many, many groups of people out there online who discuss issues rationally. But they are probably “closed’’ groups, that is, like-minded individuals who do not want to have their reasonable conversations interrupted by the unreasonable. That’s the problem isn’t it? Reasonable people don’t want to reason with the unreasonable and the unreasonable pitting themselves against other unreasonable people. No wonder it’s so noisy on the Net.

Ask you. Do you have any of the following traits?

  1. I have a view which I hold very dearly and will inject it into every conversation because MY view is important and everybody MUST share them.
  2. Everybody who disagrees with me is wrong. They have been brought up badly, are intrinsically bad or went on the wrong path somewhere along their miserable life.
  3. I cannot listen to other people’s arguments because they go against something very fundamental for me, for example, the PAP is evil, religion is evil, homosexuals are evil.
  4. I don’t care about the totality of your views. So long as ONE aspect offends me, you are not worth “friending’’.
  5. I have a right to my views and I don’t care how in-your-face I get. The internet is free space. So suck it up.
  6. I shouldn’t have to pick my words carefully because that won’t be ME talking or reflect exactly how I’m feeling.
  7. I don’t see the need to self-censor even if others are offended because censorship is just plain wrong.
  8. I will never say sorry for my views or acknowledge that I might have interpreted things wrongly because I know, at the end of the day, I am right.
  9. If you have not experienced what I have, you have no right to talk to me because you don’t know what you are talking about. So shaddup.

Narcissism, egotism and self-righteousness is everywhere on the Net. I tend to think that maybe some people don’t want to be any of the above but lack the tools or experience to communicate effectively. They come off as blunt and abrasive because they’ve never had to engage in the cut-and-thrust of debate in the past. And they haven’t collected a body of knowledge with which to defend their viewpoint against the more erudite. So they either come off as defensive or they seek solace in silence. Or these people might really hold those positions from a. to h. In which case, I don’t see how any sane discussion can be had with them.

I liked what Mr Baey Yam Keng said in the ST report: “Facebook itself is a neutral platform. What is the style or character of that page depends on the people in charge of that page.’’

There is something to be said for having “moderators’’ and rules of engagement. Too often, people are turned off from voicing views when they see a few dominant voices making a point so aggressively that they seem to be spoiling for an online fight. Or the page or chatroom becomes so sour that you are worried about being infected by it. Of course, blocking and deleting views is an option – for which you get vilified elsewhere.  Questions will be raised about “censorship’’ – and you will simply have to bear with it. The bottomline is this: If “censoring’’ or editing some people can lead to more people taking part in the discussion and bring more views on board, why not?

I have blocked a grand total of three people on my FB wall, and this after many, many nice warnings to them to behave and get with the programme. My rules of engagement are simple: No vulgarities, personal attacks, hijacking of conversation threads or protracted bilateral feuds. There must be space for moderate voices or reasoned voices that doesn’t descend into name-calling or pure assertions. I like the way some people try to tamp down tempers by resorting to humour. I like people who are clever but also self-deprecating. Those who put down others oh so nicely are also appreciated. There can be “hurt’’ feelings but there should not be long lasting “hard’’ feelings. And I get a nice, warm feeling when someone who is defeated in argument actually admits it.  

This is the way the Internet space should be : where no one need fear one another and where you – and me – can admit that we are not always right. With humour and elegance, of course.     

 

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Keep politics out by keeping policies simple

In News Reports on May 30, 2014 at 4:12 am

From reading the dispersed parliamentary reports in MSM, I think it was MP Baey Yam Keng who made the most interesting speech yesterday. Now, we’ve heard enough about this word called “trust’’ – the erosion, lack of and how to raise levels and all that.

A lot of it are exhortations to the G (and its civil servants) to do better at emphatising with the lot of the common man, by climbing out of ivory towers and putting their ear to the ground. Then there is the flip side: That trust is eroded because of distortions, untruths and a whole lot of drumming – so can everyone just get their facts right?

But I think Mr Baey hit the nail on the head when he talked about better communications and more importantly, HOW to engage in it. The former public relations practitioner talked about making sure policies are in tune with human behaviour and psychology, rather than micro-calibrated to ensure maximum mileage and minimum wastage. He said, for example, it required 16 spreadsheets to explain the different ERP charges here, while London’s Congestion Charge was a flat ten pounds.

Likewise, the initial euphoria over the Pioneer Generation Package appears to have dissipated because of its intricacies which even those tasked to explain find difficult to articulate.

According to ST, he gave this example:

The Pioneer package subsidises MediShield Life premiums and tops up Medisave accounts but this may not be used by healthy seniors.

Instead, the package could have given pioneers free treatment for common chronic diseases in Class C or B2 wards, he said.

This might cost the Government the same as what the actual package did, but would better reassure the 450,000 pioneer Singaporeans as it is easier to understand.

I think the package was done that way to be “fair’’ – so whether you have chronic illness or not, everyone still gets a top-up.  Also, it looks “better’’ than a direct handout, like free treatment for seniors. Good points, but they also make it “difficult’’ for people to grasp what the G is trying to do.

Or take the CPF system. So many conditions and caveats, different withdrawal sums and uses, different accounts and interest rates  – how can anyone truly grasp what the policy is about or remember every step of what will happen to your CPF once you hit 55? Try reading about CPF Life and see if you can figure out how it will apply to you.      

Thing is, policies have become mightily complicated. They start with a sound objective and then other objectives are later grafted on to them. Then it is engineered such that it is not open to abuse, even if the possibility is small.  Then it is criss-crossed with means testing and criteria to ensure that everyone gets a fair shake according to, say, household type, age group, monthly income, ward class ecetera. Then it is criss-crossed again by how much to give out, for what purpose, time period and so forth.   

It’s just like taxi fares! So many levies, time slots and varying starting charges by different companies that the only thing people remember is “don’t take the big black cab because it is definitely more expensive’’. But, hey, that’s the private sector and we are mere consumers who have to abide by caveat emptor.

But with G policies, it’s different. I reckon there is mistrust when policies become complicated because:

  1. People think the G isn’t really serious about “giving’’ because it is making it so hard for people to do the “taking’’.
  2. People will start looking at other people who also benefit from the policy and wonder if they have been given a fair shake, or whether some discriminatory standards have been applied. In other words, why him and not me?
  3. People who can’t understand one point will seldom bother to find out about it themselves, preferring that others – who can be less reliable – tell them. Remember that most people only read headlines – which might also not be reliable!  
  4. People will add more objectives to policies simply because the policies already have so many – and therefore can afford to have more. The G will have hands full explaining why it can’t do that.

 When policies are so complicated, why is anyone surprised that there is so much misinformation about them? Even The Straits Times can’t explain the Wage Credit Scheme properly (see earlier post). And consultancies have sprouted up to dispense advice on how to use the Productive and Innovation Credit more productively and even innovatively.   

 It’s easy enough to say that people should check their facts before mouthing off. Yes, they should but not everyone can do this, and some might even not be inclined to. We haven’t reached that level of sophistication and even fluency when we can debate effectively with facts at our fingertips although some of us try to.

I happen to think it is good politics to simply try and ensure that policies CAN’T be misunderstood in the first place.  Make it simple.  In fact, make it somewhat “intuitive’’ as well. I would like to add that I am also guilty of asking for more checks and so forth on G policy especially on subsidies and handouts. I wonder especially about the WCS and other grants that don’t seem to have factored in an element of accountability on the part of the receiver.

So the G has to make a call – keep things simple and stand its ground when others lobby for more – or less or risk doing a patch up job and then unravelling everything and going back to basics.

I acknowledge that this will be a tough job.

This is just my one cent worth of opinion in the name of constructive politics.